Step 1: Submit a Return or Replacement Request

• To begin the process, please fill out our Customer Refund or Replacement Request Form (Begin Your Return Request Here)

• Include clear photos of the issue and a brief description of the problem.

• Once your request is reviewed and approved, we’ll send you a return shipping label to send the product back to us.
   

Option 1: Replacement or Full Refund (Return Required)

If your blanket qualifies, you may receive:

• A full refund of the wholesale cost (including the original $3.76 shipping fee paid by your school), or

• A replacement blanket, if available. (See replacement limitations below)

Please Note:

• Returned blankets are inspected. If the product is lightly flawed but still resalable, it may be categorized as a “factory second” and sold at a discount on our retail site: NubaySoft.com.

• We do not resell products that fall below our quality standards.

Replacement Limitations:

• Due to manufacturing minimums (50-piece requirement), a one-off replacement may not always be available.

• If replacements are not in stock, we may:

  • Offer a credit toward a future school order, or

  • Recommend a refund if a reorder is not planned or the timeline is too long.

In some cases, schools or organizations may choose to offer a discount directly to the end customer. This is separate from any credit or refund provided by Spectator Blankets.

Option 2: Partial Refund or Credit (Customer Keeps Product)

If you prefer to keep the blanket despite the issue, we may offer up to a 50% refund or credit off the wholesale price.

To Qualify:

• Submit a partial refund request online.

• Include clear photos of the damage and a short written description.

• We’ll assess the severity and determine the appropriate credit amount.

• Credit may be applied toward a future invoice or issued as a refund check.
  
   

Additional Notes on Returns or Refunds:

• Color Matching: Due to the nature of CMYK printing, exact Pantone color matching is not always possible. Slight shade shifts may occur when converting Pantone (PMS) colors into CMYK, as the four-color printing process has limitations in reproducing certain spot colors. While we aim for the closest possible match, some variation is expected, especially in vibrant or specialty tones. Additionally, because our blankets are printed in batches, there may be slight color differences from one production run to another. These variations are a normal part of the digital printing process and fall within industry-accepted tolerances. Slight color shifts will not be qualified for returns or refunds.

• Incorrect colors: Color issues must show a drastic shade shift from the intended design to qualify for a refund or reprint. Minor or expected variations in color do not meet the criteria for replacement. Please note that we do not offer color matching for customer-submitted photographs.
   

All refunds and replacements are handled on a case-by-case basis. Outcomes may vary depending on the type and extent of the issue. If you have any questions or need help submitting your request, please don’t hesitate to reach out.​​​​